Refund policy

Low anxiety + fair boundaries = trust

We know shopping can feel stressful when you're not 100% sure something will work out. Here's exactly where you stand with us — no vague language, no guessing games.

Made-to-Order Notice

Each item is made just for you, which means we can't accept returns for size or preference issues (like "I thought it'd be a different color" or "it doesn't fit quite right"). This isn't us being difficult — it's just how made-to-order works. To help you get it right the first time, please check our sizing chart before ordering, and email us first if you're unsure about anything. We're genuinely happy to help you figure it out before you order, so you can feel confident hitting "buy."

We Will Always Fix It If:

• Item arrives damaged
• Printing is defective
• Wrong item was sent
• Anything else shows up that isn't what you paid for

If any of these happen, we've got you — no arguing, no runaround.

What to Do

Email us at contact@neurodivclub.com within 30 days of delivery with:

• Your order number
• Clear photos of the issue

That's it. We'll send a replacement or a full refund — your choice. We aim to respond quickly so you're not left wondering.

Why We're Straightforward About This

We'd rather tell you clearly what to expect than leave you unsure and anxious about whether we'll actually help. If something's wrong on our end, we fix it, full stop. If you're unsure before ordering, ask us — that's what we're here for.

Cancellation policy

We know plans change, and we want you to feel okay reaching out if they do.

Because production starts quickly so we can get your order to you as fast as possible, we generally can't guarantee a cancellation once an order has been submitted. But please email us right away at contact@neurodivclub.com if you need to cancel or change something — if production hasn't started yet, we will do our best to accommodate you. We'd rather try and be honest about the outcome than leave you with a flat "no" and no path forward